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calls ok but no mobile data

  • August 20, 2024
  • 5 replies
  • 66 views
G
New
 Contributor

I can make calls but no mobile data. So no websites, app connections etc. both me and my wife have ID Sims and both have same issue. Both phones have  mobile data enabled. It's report 4G and 5G on phones but still not working 

Best answer by Matthew T

@Giffbean hope you enjoyed your visit to the Lake District. The general area seems to struggle for signal, which would explain why you had issues but restored now you’re back at home. Thanks.

 

 

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    5 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • August 26, 2024

    Hi @Giffbean 

     

    Is this everywhere you go or just certain areas?

     

    Please could you let us know the postcode(s) where you’re having this issue?

     

    Tom

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    G
    New
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    • Giffbean
    • Author
    • New
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    • 2 replies
    • August 26, 2024

    The issues was during our visit to the lake distinct LA22 and LA23 areas, sometimes it working but very spotty. We are back in Surrey now and have no further issues

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • August 29, 2024

    Hi @Giffbean 

     

    Please could you let us know the full postcode(s) so we can check them?

     

    Glad to hear service is back to normal in Surrey.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    G
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    • Giffbean
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    • New
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    • 2 replies
    • August 29, 2024

    There were lots Ambleside Windermere etc couple of examples LA22 0LF, and  LA23 3BX

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 2001 replies
    • Answer
    • September 2, 2024

    @Giffbean hope you enjoyed your visit to the Lake District. The general area seems to struggle for signal, which would explain why you had issues but restored now you’re back at home. Thanks.

     

     

    iD Community Manager

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