Hi, So, myself and my husband are both on id, sometimes when we try to call each other, the call will ring and after a number of rings go to voicemail, but the other phone doesn't actually ring and we don't get a missed call notification. This has happened a number of times and we tested it when together. Phones in the same room, we are clearly calling one another and hear each other's voicemail, but the other person's phone just doesn't receive anything at all. Very frustrating when trying to get hold of each other and we aren't even aware.

Thank you for confirming.To clarify, is this only happening when calling each other?What happens if someone else tries to call please?Also, is this a new issue or has it always been the case?Thanks,NatSometimes the calls ring as normal, sometimes they do not and there is no evidence of a call other than the call log of the phone that made the call.When making the call it seems to go through as normal, rings and goes to voicemail, but unless a voicemail is left, the other phone recieves no indication of a call.As such, I was unaware if it was happening from other phones or not, but today, a landline has left me a voicemail, but my phone didnot ring and no call is showing up on my call log. How can this be that I have a voicemail but no evidence of missed call!?It took a while to realise it was happening, but I think it has been since I got my new phone and switched to the id network last year.It's a real issue and to be honest I'm debating filling a complaint and leaving, as with a young child at school, I need to know that my phone will ring and someone can get hold of me in an emergency

I am also having the same issue. Very frustrating not knowing people are trying to call you.Hopefully we can get a solution.

calls ring out but arent received on other phone

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