Active Contributor

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calls ring out but arent received on other phone

Forum|Forum|1 year ago
January 28, 2025
25 replies
1504 views

Hi,

So, myself and my husband are both on id, sometimes when we try to call each other, the call will ring and after a number of rings go to voicemail, but the other phone doesn't actually ring and we don't get a missed call notification.

This has happened a number of times and we tested it when together. Phones in the same room, we are clearly calling one another and hear each other's voicemail, but the other person's phone just doesn't receive anything at all.

Very frustrating when trying to get hold of each other and we aren't even aware.

Best answer by GeeGeeNY

Thank you for confirming.

To clarify, is this only happening when calling each other?

What happens if someone else tries to call please?

Also, is this a new issue or has it always been the case?

Thanks,

Nat

Sometimes the calls ring as normal, sometimes they do not and there is no evidence of a call other than the call log of the phone that made the call.

When making the call it seems to go through as normal, rings and goes to voicemail, but unless a voicemail is left, the other phone recieves no indication of a call.

As such, I was unaware if it was happening from other phones or not, but today, a landline has left me a voicemail, but my phone did not ring and no call is showing up on my call log. How can this be that I have a voicemail but no evidence of missed call!?

It took a while to realise it was happening, but I think it has been since I got my new phone and switched to the id network last year.

It's a real issue and to be honest I'm debating filling a complaint and leaving, as with a young child at school, I need to know that my phone will ring and someone can get hold of me in an emergency

Show previous replies

Minhaj Patel

Active Contributor

I actually do regret getting it and im the same, wouldnt recommend iD. But tbh I only got it as it wad a cheap deal, thought it'd be perfect for my daughter as she's starting high school. However its useless as it hardly ever rings when i need to speak to her. We've rang her whilst she's next to us and still the same... I wonder where i stand with cancelling my contract due to the fact its not working 😒

K

Kirstymcq

New Contributor

I am also having the same issue. Very frustrating not knowing people are trying to call you.

Hopefully we can get a solution.

N

Natalie W

iD Mobile Employee

Hello @Minhaj Patel

It looks like I have replied to your own thread regarding this issue.

To avoid confusion and delays, we will continue to pick this up with you from there.

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

GeeGeeNYAuthor

Active Contributor

Did anyone else get this issue fixed? I've had a private chat going for weeks, but still no resolution!

Minhaj Patel

Active Contributor

No. They sent me a new sim card but still the same issue. Its intermittent.

And sometimes, when we ring the iD number, we get a message saying, we've dialled a incorrect number 😳

I give up.. Will be moving to another provider as soon as the contract expires

JoeKing

Silver Contributor

@GeeGeeNY I'll forward your message to a staff member so they can investigate this problem as it been going on for a long while now.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

K

Kirstymcq

New Contributor

I'm the same. Still same problem and I will be moving provider as soon as I can.

Matthew T

iD Mobile Employee

Morning @GeeGeeNY, @Minhaj Patel, @Kirstymcq,

I’m sorry to hear you’re experiencing issues with your Calls. Have you tried all the steps in this Community article?

Thanks.

iD Community Manager

Minhaj Patel

Active Contributor

Yes.. Even got a replacement sim.. Is it possible for my contract to be cancelled since its not working as it should?

G

GeeGeeNYAuthor

Active Contributor

Yes, as we've all stated, the problem is intermittent, so it's not that we can't make or recieve calls from the sim, just that on occasion, they do not connect properly