calls ring out but arent received on other phone

Forum|Forum|1 year ago
January 28, 2025
25 replies
1504 views

Hi,

So, myself and my husband are both on id, sometimes when we try to call each other, the call will ring and after a number of rings go to voicemail, but the other phone doesn't actually ring and we don't get a missed call notification.

This has happened a number of times and we tested it when together. Phones in the same room, we are clearly calling one another and hear each other's voicemail, but the other person's phone just doesn't receive anything at all.

Very frustrating when trying to get hold of each other and we aren't even aware.

Best answer by GeeGeeNY

Thank you for confirming.

To clarify, is this only happening when calling each other?

What happens if someone else tries to call please?

Also, is this a new issue or has it always been the case?

Thanks,

Nat

Sometimes the calls ring as normal, sometimes they do not and there is no evidence of a call other than the call log of the phone that made the call.

When making the call it seems to go through as normal, rings and goes to voicemail, but unless a voicemail is left, the other phone recieves no indication of a call.

As such, I was unaware if it was happening from other phones or not, but today, a landline has left me a voicemail, but my phone did not ring and no call is showing up on my call log. How can this be that I have a voicemail but no evidence of missed call!?

It took a while to realise it was happening, but I think it has been since I got my new phone and switched to the id network last year.

It's a real issue and to be honest I'm debating filling a complaint and leaving, as with a young child at school, I need to know that my phone will ring and someone can get hold of me in an emergency

Show previous replies

Matthew T

iD Mobile Employee

@GeeGeeNY -

I appreciate it’s intermittent, but following the steps may help with your issue. If not, I'd recommend contacting our Live Chat team: https://www.idmobile.co.uk/live-chat (Type ‘Speak to someone’ to connect to an agent!).

They can raise a Ticket with our network partner 3UK. @Minhaj Patel, if you haven’t done so already I'd recommend you do the same! Thanks.

iD Community Manager

E

Exactness

New Contributor

Very dissapointed to find this out. This have been going on for months. I use this as business number and probably have lost hundreds of customers because of this. I should sue iD Mobile probably.

Matthew T

iD Mobile Employee

@Exactness -

We do advise in our T&Cs that iD Mobile is for personal use, not Business use. Thanks.

iD Community Manager

G

geecart

New Contributor

Did anyone ever get this sorted? I switched to iD at the start of the year and I’m not receiving calls or notifications for missed calls. I’ve followed all the troubleshooting guidance from all the threads and nothing has helped. I’m starting to think the price is too good to be true after all

M

Michael Z

iD Mobile Employee

Hi @geecart

Could you please confirm whether the issue of not being able to receive calls started after you ported your number over to iD Mobile?

Additionally, could you please confirm the make and model of your phone?

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.