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calls ring out but arent received on other phone


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Hi,

 

So, myself and my husband are both on id, sometimes when we try to call each other, the call will ring and after a number of rings go to voicemail, but the other phone doesn't actually ring and we don't get a missed call notification. 

 

This has happened a number of times and we tested it when together. Phones in the same room, we are clearly calling one another and hear each other's voicemail, but the other person's phone just doesn't receive anything at all. 

 

Very frustrating when trying to get hold of each other and we aren't even aware.

Best answer by GeeGeeNY

Natalie W wrote:

Thank you for confirming. 

 

To clarify, is this only happening when calling each other?

What happens if someone else tries to call please? 

 

Also, is this a new issue or has it always been the case? 

 

Thanks, 

 

Nat

 

Sometimes the calls ring as normal, sometimes they do not and there is no evidence of a call other than the call log of the phone that made the call.

When making the call it seems to go through as normal, rings and goes to voicemail, but unless a voicemail is left, the other phone recieves no indication of a call.

As such, I was unaware if it was happening from other phones or not, but today, a landline has left me a voicemail, but my phone did not ring and no call is showing up on my call log. How can this be that I have a voicemail but no evidence of missed call!?

It took a while to realise it was happening, but I think it has been since I got my new phone and switched to the id network last year.

 

It's a real issue and to be honest I'm debating filling a complaint and leaving, as with a young child at school, I need to know that my phone will ring and someone can get hold of me in an emergency

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21 replies

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  • Author
  • Active Contributor
  • 9 replies
  • January 28, 2025

Just to add, obviously this might be happening to other phone numbers I am calling or receiving calls from and I just haven't realised yet.


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  • iD Mobile Employee
  • 1922 replies
  • January 29, 2025

Hello ​@GeeGeeNY 

 

Thank you for getting in touch with us here on the community.

 

We are very sorry to hear you and your husband are experiencing issues when making calls. 

Can you please confirm which handsets you are both using and if this issues occurs in one location or all over?

 

Thanks, 

 

Nat 


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  • Author
  • Active Contributor
  • 9 replies
  • January 29, 2025

Hi Nat,

Thanks for getting back to me, it's a samsung A35 5g and samsung A55 5g

 

The issues are in any location.


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  • Author
  • Active Contributor
  • 9 replies
  • January 29, 2025
Natalie W wrote:

Hello ​@GeeGeeNY 

 

Thank you for getting in touch with us here on the community.

 

We are very sorry to hear you and your husband are experiencing issues when making calls. 

Can you please confirm which handsets you are both using and if this issues occurs in one location or all over?

 

Thanks, 

 

Nat 

 

 

Hi Nat,

 

Thanks for getting back to me, it's a samsung A35 5g and samsung A55 5g

 

 

 

The issues can be in any location.


Forum|alt.badge.img+19
  • iD Mobile Employee
  • 1922 replies
  • January 30, 2025

Thank you for confirming. 

 

To clarify, is this only happening when calling each other?

What happens if someone else tries to call please? 

 

Also, is this a new issue or has it always been the case? 

 

Thanks, 

 

Nat


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  • Author
  • Active Contributor
  • 9 replies
  • Answer
  • January 30, 2025
Natalie W wrote:

Thank you for confirming. 

 

To clarify, is this only happening when calling each other?

What happens if someone else tries to call please? 

 

Also, is this a new issue or has it always been the case? 

 

Thanks, 

 

Nat

 

Sometimes the calls ring as normal, sometimes they do not and there is no evidence of a call other than the call log of the phone that made the call.

When making the call it seems to go through as normal, rings and goes to voicemail, but unless a voicemail is left, the other phone recieves no indication of a call.

As such, I was unaware if it was happening from other phones or not, but today, a landline has left me a voicemail, but my phone did not ring and no call is showing up on my call log. How can this be that I have a voicemail but no evidence of missed call!?

It took a while to realise it was happening, but I think it has been since I got my new phone and switched to the id network last year.

 

It's a real issue and to be honest I'm debating filling a complaint and leaving, as with a young child at school, I need to know that my phone will ring and someone can get hold of me in an emergency


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  • iD Mobile Employee
  • 1922 replies
  • February 1, 2025

Thank you ​@GeeGeeNY

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat 

 


Minhaj Patel
Active Contributor
  • Active Contributor
  • 9 replies
  • March 3, 2025

Sorry to add to the thread but I am also experiencing the same issue.. Seems like I made a bad decision with this network. I gave the sim to my daughter and same issue this person is experiencing.

I gave her another phone thinking the phone had become faulty but it was the same issue. I then thought maybe it might be our service provider as me and my wife are with EE. So I then got someone else to ring and guess what, same issue!

How can this be fixed, feels abit pointless giving her a phone if it doesn't ring. 

P. S. This happens intermittently, alot more that one would like... The odd call may go through but its 5050. 

Hope this is an easy fix

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7886 replies
  • March 3, 2025

Hi ​@Minhaj Patel 

 

Sorry to hear this, is the user in the UK whilst being unable to receive calls?

 

Are they able to ring outbound just fine?

 

It might be worth trying some of the steps at the below;

 

 

Tom


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  • Author
  • Active Contributor
  • 9 replies
  • March 3, 2025
Minhaj Patel wrote:

Sorry to add to the thread but I am also experiencing the same issue.. Seems like I made a bad decision with this network. I gave the sim to my daughter and same issue this person is experiencing.

I gave her another phone thinking the phone had become faulty but it was the same issue. I then thought maybe it might be our service provider as me and my wife are with EE. So I then got someone else to ring and guess what, same issue!

How can this be fixed, feels abit pointless giving her a phone if it doesn't ring. 

P. S. This happens intermittently, alot more that one would like... The odd call may go through but its 5050. 

Hope this is an easy fix

 

 

Hi,

Just to say, this issue has never been fixed for me. I thought it was resolved a few weeks ago after speaking with the someone, but it's now happening intermittently again. So frustrating!

As you say it's 50/50. But as I am on iD aswell as the person who I often try to contact, it's never clear who the issue is with as we have trouble with outgoing calls and receiving calls from one another. It definitely seems like a network issue and I wouldn't recommend iD at all after this.

 

Hope someone picks this up and actually manges to fix the issue for us!


Minhaj Patel
Active Contributor
  • Active Contributor
  • 9 replies
  • March 3, 2025

I actually do regret getting it and im the same, wouldnt recommend iD. But tbh I only got it as it wad a cheap deal, thought it'd be perfect for my daughter as she's starting high school. However its useless as it hardly ever rings when i need to speak to her. We've rang her whilst she's next to us and still the same... I wonder where i stand with cancelling my contract due to the fact its not working 😒


  • New
 Contributor
  • 3 replies
  • March 3, 2025

I am also having the same issue. Very frustrating not knowing people are trying to call you.

Hopefully we can get a solution.


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  • iD Mobile Employee
  • 1922 replies
  • March 4, 2025

Hello ​@Minhaj Patel 

 

It looks like I have replied to your own thread regarding this issue. 

To avoid confusion and delays, we will continue to pick this up with you from there. 

 

Thanks, 

 

Natalie 


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  • Author
  • Active Contributor
  • 9 replies
  • March 27, 2025

Did anyone else get this issue fixed? I've had a private chat going for weeks, but still no resolution!


Minhaj Patel
Active Contributor
  • Active Contributor
  • 9 replies
  • March 27, 2025

No. They sent me a new sim card but still the same issue. Its intermittent.

And sometimes, when we ring the iD number, we get a message saying, we've dialled a incorrect number 😳

I give up.. Will be moving to another provider as soon as the contract expires 


JoeKing
Silver Contributor
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  • Silver Contributor
  • 296 replies
  • March 27, 2025

@GeeGeeNY  I'll forward your message to a staff member so they can investigate this problem as it been going on for a long while now.

 

 

Joe


  • New
 Contributor
  • 3 replies
  • March 27, 2025

I'm the same. Still same problem and I will be moving provider as soon as I can.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1825 replies
  • March 31, 2025

Morning ​@GeeGeeNY, ​@Minhaj Patel, ​@Kirstymcq,

I’m sorry to hear you’re experiencing issues with your Calls. Have you tried all the steps in this Community article?

Thanks.


Minhaj Patel
Active Contributor
  • Active Contributor
  • 9 replies
  • March 31, 2025

Yes.. Even got a replacement sim.. Is it possible for my contract to be cancelled since its not working as it should? 


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  • Author
  • Active Contributor
  • 9 replies
  • March 31, 2025

Yes, as we've all stated, the problem is intermittent, so it's not that we can't make or recieve calls from the sim, just that on occasion, they do not connect properly 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1825 replies
  • March 31, 2025

@GeeGeeNY -

I appreciate it’s intermittent, but following the steps may help with your issue. If not, I'd recommend contacting our Live Chat team: https://www.idmobile.co.uk/live-chat (Type ‘Speak to someone’ to connect to an agent!).

They can raise a Ticket with our network partner 3UK. ​@Minhaj Patel, if you haven’t done so already I'd recommend you do the same! Thanks.