Hi @carrosa,

Welcome to the Community!

What error do you get when trying to call the number?

Kash

Same problem, how did you resolve it? 

Hi there,

We’re sorry to hear this.

Do you get an error message when trying to make a call to a landline number?

Have you tried any troubleshooting methods? If so, please list them.

Regards,

Anika

Hi, I have not had any error messages. It automatically ends the call and makes no dial sound. I have tried online chats with two ID members of staff, both were completely unhelpful and did not resolve it. One also told me information that was totally incorrect with regards to costs calling a home landline number. I have only had my phone for two weeks after switching from EE. LUCKILY, my sister who has just had the same phone changed a setting and I was able to make a call to a landline number. She went into mobile service and changed my default phone line to primary, as I had a primary and secondary. The secondary being from switching over from EE. It would have been so helpful if ID staff had this knowledge so I was able to use my phone for the first two weeks! Not impressed with ID so far. 

Hey there ​@amapig, we’re very sorry to hear that, but we’re glad to hear that your Sister was able to resolve your issue it seems. Our apologies for the wait on resolving this.

Please let us know if any further questions.

Thanks,

Tyler