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can't make call this is have happened second time I'm done with ID

M
Community Member
  • Mosh
  • Community Member

I can't make call or receiving this is happening second time I'm done with ID

    James Coppin
    1 person likes this
    • James Coppin
      James Coppin

    4 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1786 replies
    • January 23, 2025

    There is currently degradation to 3G and 4G voice calls. 3UK engineers are investigating the issue. For the latest updates, please check our Service Status page.

    We apologise for any inconvenience this may cause.

    iD Community Manager
    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+23
    • Matthew T
    • iD Mobile Employee
    • 1786 replies
    • January 23, 2025

    There is currently degradation to 3G and 4G voice calls. 3UK engineers are investigating the issue. For the latest updates, please check our Service Status page.

    We apologise for any inconvenience this may cause.

    iD Community Manager
    Absa Carter
    New
 Contributor
    • Absa Carter
    • New
 Contributor
    • 1 reply
    • January 23, 2025

    This is ridiculous not able to use my phone for work and losing out on customers. Worst experience ever. Am so disappointed and am done with ID mobile 

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3054 replies
    • January 24, 2025

    Hey there ​@Mosh & ​@Absa Carter, we're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

     

    Updates can be found here:

     

    https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

     

    Thank you,

    Tyler

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