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can't make calls SA8 area

  • January 23, 2025
  • 4 replies
  • 155 views

Why can't I make calls in SA8?

Tried 4 or 5 different numbers and restarted my phone.

Signal showing 5g

Best answer by Matthew T

There is currently degradation to 3G and 4G voice calls. 3UK engineers are investigating the issue. For the latest updates, please check our Service Status page.

We apologise for any inconvenience this may cause.

4 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • January 23, 2025

There is currently degradation to 3G and 4G voice calls. 3UK engineers are investigating the issue. For the latest updates, please check our Service Status page.

We apologise for any inconvenience this may cause.


  • Author
  • New Contributor
  • January 23, 2025

Affecting me and my partner. Ringing our end now, but not the receiving end. How do we get compensation?


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • January 23, 2025

Affecting me and my partner. Ringing our end now, but not the receiving end. How do we get compensation?

Maybe use the online Live Chat, then speak to customer service, ​@Joe91

The advisers work until 8pm on weekdays.


  • New Contributor
  • January 23, 2025

Three UK network is down, that is affecting ID Mobile voice services who 'ride' on Three network

Check update on Three Network because as long as Three  are down, ID mobile will be down too, there are > 10K people affected by this outage