Have you checked the phone number is correct, in the settings of the Phone app, on the mobile phone with your iD SIM, ​@Threeinone3? 

yes phone numbers I made were correct. 

Hi ​@Threeinone3,

Did everything work fine prior to this?

Do calls work when outside of the area?

Have you tested the SIM in another handset?

Kash

Did everything work fine prior to this? Yes

Do calls work when outside of the area? no I cannot still make and receive calls in some areas 

Have you tested the SIM in another handset? yes, no difference 

Hi ​@Threeinone3 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom