Hi, similar to another customers post, I’m all up to date on my account but when I ring a phone Contact it automatically connects to the id customer payment line.
my data also doesn’t work, I’ve tried a network reset on my settings so the issue must be with the network.
Best answer by andewhite
Yes I am still having this exact problem. All I am getting is ‘’ No Internet Connection’’
It is making me not want to pay for this service anymore until this is resolved
Looks like
The iD advisers work between 9am - 8pm on weekdays - the iD chatbot works 24/7.
Tell the chatbot you “talk to a person” - repeat this a few times though.
🤞
I am having the exact same problem! I’m up to date on everything, but out of no where my network has jus shut off….. Customer Service seems usless at this moment!
+25Yes I am still having this exact problem. All I am getting is ‘’ No Internet Connection’’
It is making me not want to pay for this service anymore until this is resolved
+26Yes I am still having this exact problem. All I am getting is ‘’ No Internet Connection’’
It is making me not want to pay for this service anymore until this is resolved
Looks like
The iD advisers work between 9am - 8pm on weekdays - the iD chatbot works 24/7.
Tell the chatbot you “talk to a person” - repeat this a few times though.
🤞
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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