Hi ​@Scott Walker 

Thank you for getting in touch. 

We are sorry to hear you are experiencing this issue. 

Can you please confirm if the other people experiencing the issues calling your Mother are also on iD Mobile?

Thanks, 

Nat 

Hi there! 
 

no they are on three network however three network is the network ID mobile runs on isn’t it? 
 

thank you. 

Thank you. 

Yes, our parent network is Three. 

Does your Mother have any problems calling the numbers that are experiencing the issue?

Thanks, 

Nat 

Hello again, 

yes she can call people on three but they can’t phone her, I also still can’t seem to call her but yet everyone else is fine, there’s nothing wrong with her phone or mine. 

Hey there ​@Scott Walker, sorry to hear that.

Have you tried deleting her as a contract, and re-adding her?

Have you re-tried adding her in both the 07 & +44 prefixes and see if that helps?

Thanks,

Tyler

Yep, still doesn’t work 

Thank you ​@Scott Walker 

With other people having issues contacting your Mother as well as you, it would indicate the problem is originating from either her SIM or handset.

Has she had a replacement SIM from Three?

Nat 

She seems to be able to recieve calls from anyone and everyone that isn’t on THREE network or ID Mobile lol ‍♂️ 

theres nothing wrong with sim nor handset 

when she has called up EE before which is the network she is on an advisor did tell her over the phone that people on three can’t seem to call people on EE.