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cant connect to my network

  • September 19, 2024
  • 1 reply
  • 46 views
Elizabeth Eze
Community Member

I have restarted my phone and ID mobile emailed me to say they have switched but I see see my old network on my phone. 
 

I can’t use my phone accept for wifi

 

Best answer by Matthew T

@Elizabeth Eze - You’ll need to do a Network Settings Reset:

If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

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    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 2001 replies
    • Answer
    • September 23, 2024

    @Elizabeth Eze - You’ll need to do a Network Settings Reset:

    If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

    iD Community Manager

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