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CANT MAKE ANY CALLS STILL

  • June 26, 2025
  • 8 replies
  • 113 views

I STILL CANT MAKE OR RECEIVE ANY CALLS AND IVE EVEN RESET MY PHONE. CANT GET THROUGH TO CUSTOMER SERVICE AS IVE BEEN ON HOLD FOR 32 MINUTES 

Best answer by andewhite

Maybe check the VoLTE settings is still tuned on, for the phone with your iD SIM, ​@Mohammed0207

8 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 26, 2025

You’ll be on hold for a long time, as ID Mobile doesn’t have telephone support, only online support. 

Try chatting with a live chat agent using the link below:

https://idmobile.co.uk/live-chat

 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • June 26, 2025

Maybe check the VoLTE settings is still tuned on, for the phone with your iD SIM, ​@Mohammed0207


  • Author
  • New Contributor
  • June 26, 2025

I rang the number ending in 7778


  • Author
  • New Contributor
  • June 26, 2025

Sorry meant to type 7777


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 26, 2025

Okay ​@Mohammed0207, that’s the iD number for their Automated Phone Service, to check your allowances, make a payment, etcetera.


  • Author
  • New Contributor
  • June 26, 2025

It's working now after I turned on the VoLTE. 

 

But i never turned that off so why did that happen please??


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 26, 2025

It's working now after I turned on the VoLTE. 

But i never turned that off so why did that happen please??

No idea, sorry.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 27, 2025

Hi ​@Mohammed0207  I am glad to hear you’re all up an running now, if there is anything else we can do please let us know.