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CANT MAKE ANY CALLS STILL

  • June 26, 2025
  • 8 replies
  • 135 views
M
New Contributor

I STILL CANT MAKE OR RECEIVE ANY CALLS AND IVE EVEN RESET MY PHONE. CANT GET THROUGH TO CUSTOMER SERVICE AS IVE BEEN ON HOLD FOR 32 MINUTES 

Best answer by andewhite

Maybe check the VoLTE settings is still tuned on, for the phone with your iD SIM, ​@Mohammed0207. 

    8 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • June 26, 2025

    You’ll be on hold for a long time, as ID Mobile doesn’t have telephone support, only online support. 

    Try chatting with a live chat agent using the link below:

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • June 26, 2025

    Maybe check the VoLTE settings is still tuned on, for the phone with your iD SIM, ​@Mohammed0207. 

    Forum member (non-iD).
    M
    New Contributor
    • Mohammed0207
    • Author
    • New Contributor
    • June 26, 2025

    I rang the number ending in 7778

    M
    New Contributor
    • Mohammed0207
    • Author
    • New Contributor
    • June 26, 2025

    Sorry meant to type 7777

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • June 26, 2025

    Okay ​@Mohammed0207, that’s the iD number for their Automated Phone Service, to check your allowances, make a payment, etcetera.

    Forum member (non-iD).
    M
    New Contributor
    • Mohammed0207
    • Author
    • New Contributor
    • June 26, 2025

    It's working now after I turned on the VoLTE. 

     

    But i never turned that off so why did that happen please??

      andewhite
      Platinum 
Contributor
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      • andewhite
      • Platinum 
Contributor
      • June 26, 2025

      It's working now after I turned on the VoLTE. 

      But i never turned that off so why did that happen please??

      No idea, sorry.

      Forum member (non-iD).
      Siân W
      iD Mobile Employee
      Forum|alt.badge.img+19
      • Siân W
      • iD Mobile Employee
      • June 27, 2025

      Hi ​@Mohammed0207  I am glad to hear you’re all up an running now, if there is anything else we can do please let us know.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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