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cant make calls


Sophie Louise
Community Member

I cant make calls send messages or acces my internet 

although my bills all up to date! 
takes me straight to the customer service payment line m an although shays there mo outstanding 

Best answer by Kash

Hi @Sophie Louise,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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6 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • June 6, 2024

Hi @Sophie Louise,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • New
 Contributor
  • 1 reply
  • August 25, 2024

I can't make calls, I have unlimited calls and texts 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • August 28, 2024

Hi @Damith 

 

Sorry to hear this, what happens when you make a call?

 

How are texts and data?

 

Tom


I can't make calls and I'm up to date with my bills


I can't make calls or send messages 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1880 replies
  • September 2, 2024