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cant make calls

  • February 24, 2025
  • 2 replies
  • 47 views
N
Community Member

Good day I am trying to use my phone to make calls it’s says I am put through to the id payment line but my account is not owing anything at the moment 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 24, 2025

    You need to use the iD online Live Chat service, to speak to a customer adviser ​@NuleceShala 

    The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. ​​

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • February 24, 2025

      Hey there ​@NuleceShala, sorry to hear that.

       

      We hope the kind advice from ​@MZone was able to help and you’ve managed to contact an agent on our live-chat.

       

      If you’re still having issues, please let us know.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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