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cant make calls

  • February 24, 2025
  • 2 replies
  • 35 views
N
Community Member

Good day I am trying to use my phone to make calls it’s says I am put through to the id payment line but my account is not owing anything at the moment 

    2 replies

    MZone
    Silver Contributor
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    • MZone
    • Silver Contributor
    • 460 replies
    • February 24, 2025

    You need to use the iD online Live Chat service, to speak to a customer adviser ​@NuleceShala 

    The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. ​​

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 24, 2025

    Hey there ​@NuleceShala, sorry to hear that.

     

    We hope the kind advice from ​@MZone was able to help and you’ve managed to contact an agent on our live-chat.

     

    If you’re still having issues, please let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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