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Dear IDmobile

For the past three weeks, I have been unable to make or receive calls. Despite repeated attempts, I haven’t been able to get through to anyone for support, and the issue remains unresolved.

This has caused a lot of frustration, and I’m extremely disappointed with the lack of service and communication.

If this issue is not resolved immediately, I would like to cancel my contract without penalty.

Please treat this as urgent and get back to me as soon as possible.

 

Thank you,

Ravinder Joshi

Hi ​@ravi296 

 

We’re very sorry to hear this.

 

Please could you provide your postcode?

 

Also, have you tried resetting your network settings?

 

Please note we’re online only. We don’t have a phone line for customer services, but you can contact us through here, our Live Chat team or Social Media via Facebook or X.

 

Anika

Hi ​@ravi296 

PLEASE remove your phone number from the post as this is a public forum that can be accessed by anyone.

 
Have you checked the coverage in your area to see if there are any works/problems?
https://www.idmobile.co.uk/help-and-advice/coverage

Can you still send/receive texts and use your data?
What phone do you have?
Do have VoLTE enabled on your handset?

To talk to someone you can use Live Chat:-
https://www.idmobile.co.uk/live-chat
Type ‘Talk to a person’ in the dialogue box to connect directly with an agent.


 

Hey there ​@Decembersangel72, I’ve removed the phone number for ​@ravi296, thank you for bringing that up and for your support.

 

Thanks,

Tyler

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