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cant make or receive calls

  • January 23, 2025
  • 1 reply
  • 13 views
Liam Mc Cool
Community Member

I can't make or receive calls and it's a absolute nightmare trying to get someone in ID Mobile for help... tried Live chat and got the stupid bot and eventually it put me in a queue for over an hour, should have stayed with 02

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3001 replies
    • January 24, 2025

    Hey there ​@Liam Mc Cool, 

     

    We're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

     

    Updates can be found here:

     

    https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

     

    Thanks,

    Tyler

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