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cant make or receive calls

  • July 25, 2025
  • 4 replies
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Snc
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Is the system down again. I couldn't make or receive calls yesterday, In evening it came back and now it's back to not taking incoming and outgoing calls.

Best answer by andewhite

Alas, in that case you might be impacted by the BT Mobile / EE network incident on 24/07/25, which appears to be going for some mobile users, ​@Snc

https://www.ispreview.co.uk/index.php/2025/07/outbound-mobile-calling-problems-strike-ees-national-uk-network.html

4 replies

andewhite
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  • July 25, 2025

Was your mobile number ever used on the EE network, ​@Snc


Snc
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  • July 25, 2025

Yes years ago


andewhite
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  • July 25, 2025

Alas, in that case you might be impacted by the BT Mobile / EE network incident on 24/07/25, which appears to be going for some mobile users, ​@Snc

https://www.ispreview.co.uk/index.php/2025/07/outbound-mobile-calling-problems-strike-ees-national-uk-network.html


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2025

Hi there ​@Snc, we hope the kind advice from ​@andewhite has helped, and he was correct in saying the EE/BT Mobile incident likely caused this, and this was resolved last Friday.

 

Thanks,

Tyler