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cant make or recive calls unless on wifi

  • December 6, 2024
  • 2 replies
  • 112 views
B
Community Member

Hi, 

I recently bought an ID mobile SIM and activated it using my PAC through my previous provider. 
I can use iMessage and use the data but I can’t make or receive calls unless I’m connected to WiFi? 
can someone help me please! 

Best answer by andewhite

The section covering iPhone devices, in this iD community article, might help, ​@Bouwe. 

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    2 replies

    andewhite
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    • andewhite
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    • Answer
    • December 6, 2024

    The section covering iPhone devices, in this iD community article, might help, ​@Bouwe. 

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
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    • 3719 replies
    • December 7, 2024

    Hey there ​@Bouwe, sorry to hear that.

     

    What phone do you have please?

     

    When you go into phone settings, is your phone number showing, and showing correctly?

     

    Thanks,

    Tyler

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