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My wifi has stopped working, connected without internet.

I have tried in several different WIFI areas and the mobile data says the same.

Can anyone help me to fix this?

Thanks in advance.

Good morning.

You’re having issues with both Wi-Fi and mobile internet?  Suspect your device isn’t happy.  Have you started with a simple reboot - or rather turn off your mobile and leave it off for 5-10 minutes, and then start it up again…

Jonty.

i have rebooted, done factory settings, turned off for ten minutes both my wife and i have the same phones doing the same thing, galaxy A15, 5g . its driving us mad. all we get is connected without internet,  my internet provider is very good running at 70 and 18 upload 

Hey there @Arf, welcome to Community!

 

If you’re still having issues, please contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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