Skip to main content
Solved

connection

Scorpion
Helpful
 Contributor
Forum|alt.badge.img
  • Scorpion
  • Helpful
 Contributor
  • 19 replies

Hi all does anyone have the same problem with connecting to internet or apps very slow or non existent tried turning phone off checked coverage fine thought it was phone took it to apple they tested it and said phone ok no problems internet connection not steady as supposed to be up and down raggedy all the time doesn’t matter where I’m at same problems they asked what network I’m on said ID told that’s where my problem could lie very cheap but not good coverage I said it’s roughly 3 and was told exactly say no more  tried speed test twice these are the results server - Dublin I’m in northeast mbps upload 2.68 download 0.59 second test upload 0.53 which was sticking download 0.09 that’s definitely not right

Best answer by andewhite

Scorpion wrote:

Postcode is Dh87jt and it’s iPhone 12 thx

Unfortunately ​@Scorpion, the mobile network status checker headline for your postcode is:

There is, at times, heavy usage in this local area.

This probably explains the poor speed test results in your home.

 

View original

    10 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12061 replies
    • February 28, 2025

    Maybe try using https://speed.cloudflare.com for benchmarks at your location, ​@Scorpion. 

    Have your checked the network status (not coverage) at your location?

    Is poor data speed an issue everywhere or just one location?

    Forum member (non-iD)
    Scorpion
    Helpful
 Contributor
    Forum|alt.badge.img
    • Scorpion
    • Author
    • Helpful
 Contributor
    • 19 replies
    • February 28, 2025

    Nearly every where I’m at home now still the same even WiFi won’t connect I think it’s this iPhone 12 but been told nothing wrong with phone

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12061 replies
    • February 28, 2025

    Any chance of trying the iD SIM in another phone, ​@Scorpion? 

    That might help determine if it’s a SIM or phone fault/problem. 

    Forum member (non-iD)
    Scorpion
    Helpful
 Contributor
    Forum|alt.badge.img
    • Scorpion
    • Author
    • Helpful
 Contributor
    • 19 replies
    • February 28, 2025

    Hi it’s just a new sim had same problems with old sim had for years lad in apple shop recommended I get a new sim but same problems sometimes when getting in house it won’t connect to WiFi got to turn off and put back on to connect 

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • February 28, 2025

    Hey there ​@Scorpion, sorry to hear that.

     

    What’s your full postcode and what phone do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Melissa Williamson
    New
 Contributor

    I've had this issue since I joined and customer service has been horrendous. Basically oh well you need to pay to leave your contract. I've put in a complaint with ofcom. As soon as my co tract is up I will be going back to EE as this is the worst signal ive ever had. 

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8064 replies
    • March 2, 2025

    Hi ​@Melissa Williamsonm

    Welcome to the Community!

    Sorry to hear about the service you received with Customer Services.

    Please let us know if you would like us to PM you and we can take a look into the issues you are experiencing.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Scorpion
    Helpful
 Contributor
    Forum|alt.badge.img
    • Scorpion
    • Author
    • Helpful
 Contributor
    • 19 replies
    • March 3, 2025

    Postcode is Dh87jt and it’s iPhone 12 thx

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12061 replies
    • Answer
    • March 3, 2025
    Scorpion wrote:

    Postcode is Dh87jt and it’s iPhone 12 thx

    Unfortunately ​@Scorpion, the mobile network status checker headline for your postcode is:

    There is, at times, heavy usage in this local area.

    This probably explains the poor speed test results in your home.

     

    Forum member (non-iD)
    N
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Natalie W
    • iD Mobile Employee
    • 1922 replies
    • March 4, 2025

    Hello ​@Scorpion 

     

    Thank you for providing the details. 

    As ​@andewhite has advised, the service page does state there is heavy usage in the area that could impact speeds. 

    You can view this by entering your postcode here.

     

    Thanks, 

     

    Natalie 

    Reply.


    Terms & Conditions