i have been missing calls since i moved here 7 months ago, i have issues with outgoing call quality but not so much incoming when they can get through.I wish to get a pac code and move immediately to O2. I don’t feel i should have to pay the rest of the contract as it doesn’t work properly . I am in extremely poor mental and physical health, and it is vital to not miss calls from Cancer consultants which i have been . This has to stop now. Please advise.
constant coverage issues
+24Hi
Welcome to the Community!
I’m very sorry to hear that you are having issues with your coverage.
We have a team trained to give a high level of support to customers with vulnerability and/or accessibility needs.
If you are vulnerable, you can contact our dedicated Vulnerable Customer Team on 0800 049 2376.
Please let us know if you require further assistance and we can PM you.
I hope you have a quick recovery.
Kash
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