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currently not receiving or able to make calls

  • 15 September 2024
  • 1 reply
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Puddled69
Community Member

Currently I am unable to make or receive calls.  WhatsApp, messenger and Snapchat are working fine.  Any suy

Best answer by Lauren

Hi @Puddled69, this sounds like the issue is in relation to our 3G switch off.

If you’re using an android device, ‘VoLTE’ will need to be enabled/toggled on in the device settings to allow 4G calling.

More information on this can be found via the link below:

3G is being switched off. What do I need to do? | Join the discussion, ask questions, share advice. (idmobile.co.uk)

-Lauren 

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Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • September 17, 2024

Hi @Puddled69, this sounds like the issue is in relation to our 3G switch off.

If you’re using an android device, ‘VoLTE’ will need to be enabled/toggled on in the device settings to allow 4G calling.

More information on this can be found via the link below:

3G is being switched off. What do I need to do? | Join the discussion, ask questions, share advice. (idmobile.co.uk)

-Lauren 


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