ID mobile don’t care that you’ve got issues with coverage, that you’re disabled and need that coverage, or that they’ve told you the phone is yours, then when offering a release of contract taking that back and asking you for the phone that they tell you, you’re not paying for, it’s just your minutes, etc. No-one wants to take ownership at all, don’t care that you’re not going to have a concrete place to stay due to your landlord selling and you need a great service. It’s like talking to a brick wall, I don’t know what else to do to get them to understand and actually do something instead of replying to my emails, then I give them the information and then they reply with something completely different. I’m over it, it’s causing me no end of stress and they don’t care
+24Hey
I assume you’re having issues at your home address? This may because our Network Partner Three UK shows LIMITED signal in your area.
It sounds like you’ve been offered a release of contract, but in this instance, the handset does also have to be returned, so you can take our a new phone contract elsewhere.
Thank you.
Hey
I assume you’re having issues at your home address? This may because our Network Partner Three UK shows LIMITED signal in your area.
It sounds like you’ve been offered a release of contract, but in this instance, the handset does also have to be returned, so you can take our a new phone contract elsewhere.
Thank you.
When I check your coverage, it comes up as excellent, inside and outside the house. I’ve had three previously and had absolute no issues, given that I haven’t given you any details, how did you know what area to check? I’ve also just checked three and it comes up as excellent for my area, can you confirm what area that you checked?
+24Then it’s totally different than what you say the coverage is as ID Mobile, and the same with three. Something isn’t working somewhere, if you check with your coverage checker which we are advised to do at the time of ordering and then three’s checker with my postcode you will see both come up excellent. I’ve just checked the ofcom checker and when you change it to outside, where I also cannot get a signal then it comes up as likely for your partner three. Whose right and whose wrong? ID Mobile and Three or the Ofcom checker?
| Provider | Voice | Data |
|---|---|---|
| EE | Likely | Likely |
| Three | Likely | Likely |
| O2 | Likely | Likely |
| Vodafone | Likely | Likely |
+24I typically use the Ofcom checker
I typically use the Ofcom checker
You don’t say anything about checking ofcom on your website, all customers are told is to check your coverage checker which states that my area coverage is excellent. Same with Three, so that could be seen as misleading.
It affects all services, and as I’ve already said, I’m on my second sim, I’m also disabled and need to have access to mobile data, there could be a powercut in my house and I will need access.
+24I see you have made multiple posts about your issue, please can we keep our conversation to just this thread, to avoid confusion! Thanks.
+24I’ve been trying to do that, but when I reply to the email I get replies about other things that are nothing to do with that. And my posts are about different things, not just coverage of my sim, it’s to do with escalating complaints to do with the release of contract, to do with other issues I’m having.
+24Could you please send my a private message to reply to so my details are not given to everyone
+24No worries
Am only using my WiFi at home anytime I leave home no network am not really enjoying this network. Am I can't even receive call on the line . And I can't even call the customer service. Am handicap in this situation.
+24Morning
Reply.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.