Skip to main content
Solved

Customer Services

  • September 25, 2024
  • 4 replies
  • 612 views

Darren Morris
Community Member

Need customers service number 

Best answer by Decembersangel72

Hi @Rwilson and @Darren Morris 👋🏻

As Kash has stated ‘We don’t have a telephone line for Customer Services as all our Customer Service is based online’ so you will need to talk to customer services via Live-chat….
https://www.idmobile.co.uk/live-chat

x

View original

4 replies

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8175 replies
  • October 1, 2024

Hi @Darren Morris,

Welcome to the Community!

Please can you confirm your query here and we will assist you as best as possible?

We don’t have a telephone line for Customer Services as all our Customer Service is based online.

 

Kash


  • New
 Contributor
  • 1 reply
  • October 18, 2024

My sim card is not Working 


Decembersangel72
Silver Contributor
  • Silver Contributor
  • 313 replies
  • Answer
  • October 18, 2024

Hi @Rwilson and @Darren Morris 👋🏻

As Kash has stated ‘We don’t have a telephone line for Customer Services as all our Customer Service is based online’ so you will need to talk to customer services via Live-chat….
https://www.idmobile.co.uk/live-chat

x


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2101 replies
  • October 22, 2024

Hi @Rwilson 

 

Thanks for getting in touch. 

 

We are sorry to hear your SIM is not working. In order to assist further, we would need some further information. 

Can you please confirm the following?

 

Is your handset recognising your SIM?

Have you recently received a new SIM from us?

Are calls/texts and data all not working?

Are you currently waiting on a number port? 

 

Thanks, 

 

Nat