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Customer services drop my call


Trying to have my complaint investigated, I have lots of signal, but maps don't load, web pages don't load, apps don't work.

The clown who took the complaint has noted down a post code where I have these issues, this is incorrect as it happens all around the country, trying to have this rectified and customer services cut my call short.

They don't call you back, emails are answered with a phone number that you can call, but they cut you off and don't return the call.

This is disgusting, I am fed up of paying miles over the going rate, for a service I can't even use.

 

Anyone else having issues? I am struggling to do my job without a phone that works where ever I am in the country.

Best answer by andewhite

Sorry to hear about your problems, @AHawes82

My experience is opposite - calls, texts and data all working okay for me in the locations I use my smartphone.

 

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andewhite
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  • May 30, 2024

Sorry to hear about your problems, @AHawes82

My experience is opposite - calls, texts and data all working okay for me in the locations I use my smartphone.

 


Tom
iD Mobile Employee
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  • June 5, 2024

Hi @AHawes82 

 

If the issue you’re having extends absolutely everywhere you go this doesn’t sound like a coverage issue, however more a device or SIM card issue.

 

Have you tried a replacement SIM card?

 

Have you tried your SIM in another device?

 

Tom


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  • 4 replies
  • June 5, 2024

The device is perfect, works fine everywhere, apart from the places where it doesn't work.

Having spoken to customer services, after days of trying, found someone understanding and with some decent knowledge, they have solved the issue and so have been able to get out of my contract early due to these faults.

Thanks for the input, I had tried other SIM cards, that seemed to help at the time, then it returned to normal poor patchy service.

If the device was faulty it wouldn't only fail in certain places.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • June 11, 2024

Hi @AHawes82,

Welcome to the Community!

Sorry to hear that you are leaving.

Please do let us know if there is anything else we can help with and we can assist you further.

 

Kash


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  • June 14, 2024
Kash wrote:

Hi @AHawes82,

Welcome to the Community!

Sorry to hear that you are leaving.

Please do let us know if there is anything else we can help with and we can assist you further.

 

Kash

well seeing as your team couldnt help, they said they would clear my account so there was nothing to pay…. now i have a final bill to pay…. seems ID just dont want to let you go… 


Tyler
iD Mobile Employee
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  • July 2, 2024

Hey there @AHawes82, we’re sorry to hear that.

 

Is there anything else we can help you with?

 

Thanks,

Tyler


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  • September 2, 2024

now i have cut all ties with ID mobile, i am much better off.
My phone now works, everywhere… everywhere i had issues with ID mobile, no issues with new provider, even where I know theres low signal, I can find some signal…. 

ID is trash, customer service is worse than the network coverage it promises and cant provide.

Thanks for asking Tyler, but I am now DONE with ID mobile, wont let any of my friends or family fall into the same trap either.