Sorry to hear about your problems, @AHawes82. 

My experience is opposite - calls, texts and data all working okay for me in the locations I use my smartphone.

Hi @AHawes82 

If the issue you’re having extends absolutely everywhere you go this doesn’t sound like a coverage issue, however more a device or SIM card issue.

Have you tried a replacement SIM card?

Have you tried your SIM in another device?

Tom

The device is perfect, works fine everywhere, apart from the places where it doesn't work.

Having spoken to customer services, after days of trying, found someone understanding and with some decent knowledge, they have solved the issue and so have been able to get out of my contract early due to these faults.

Thanks for the input, I had tried other SIM cards, that seemed to help at the time, then it returned to normal poor patchy service.

If the device was faulty it wouldn't only fail in certain places.

Hi @AHawes82,

Welcome to the Community!

Sorry to hear that you are leaving.

Please do let us know if there is anything else we can help with and we can assist you further.

Kash

well seeing as your team couldnt help, they said they would clear my account so there was nothing to pay…. now i have a final bill to pay…. seems ID just dont want to let you go… 

Hey there @AHawes82, we’re sorry to hear that.

Is there anything else we can help you with?

Thanks,

Tyler

now i have cut all ties with ID mobile, i am much better off.
My phone now works, everywhere… everywhere i had issues with ID mobile, no issues with new provider, even where I know theres low signal, I can find some signal…. 

ID is trash, customer service is worse than the network coverage it promises and cant provide.

Thanks for asking Tyler, but I am now DONE with ID mobile, wont let any of my friends or family fall into the same trap either.