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Data in Tenerife


Rick G
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I'm travelling to Tenerife, would I be able to use my data allowance as normal with no additional charges?

Best answer by Lauren

Hi @Rick G, welcome to the community!

Roaming in Tenerife will come under Spain, which is one of our inclusive EU roaming destinations. Minutes and texts remain unlimited, however, there may be a 30GB cap in accordance with our fair usage policy. More information on this can be found via the link below.

EU Roaming Fair Usage | Help & Advice | iD Mobile Network

-Lauren

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6 replies

Lauren
iD Mobile Employee
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  • 479 replies
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  • May 31, 2024

Hi @Rick G, welcome to the community!

Roaming in Tenerife will come under Spain, which is one of our inclusive EU roaming destinations. Minutes and texts remain unlimited, however, there may be a 30GB cap in accordance with our fair usage policy. More information on this can be found via the link below.

EU Roaming Fair Usage | Help & Advice | iD Mobile Network

-Lauren


Bree Neale
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  • August 13, 2024

Is this still the case that Canary Islands (Tenerife) is considered part of Spain. Just been told by a online messenger assistant that we will be charged for roaming in Tenerife even though it is stipulated on their webpage as included. 


Rick G
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  • August 14, 2024

When I was I Tenerife (May/June time) I used loads of data there and wasn't charged any additional charges for been abroad. No issues and really fast connection speed too!


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • August 20, 2024

Hi @Bree Neale,

You won’t be charged whilst roaming in Spain.

If you have any issues, please let us know.

The link below may help you with setting up roaming.

https://community.idmobile.co.uk/roaming-international-74

 

Kash


Catriona Boyd
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i have been told by agentTenerife is not included in roaming as it is an island but it says online it is .


Siân
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  • May 21, 2025

Hi ​@Catriona Boyd  Tenerife is part of the Canary Islands, and the Canary Islands (Spain) is one of our free Roaming destinations which means that you can use your monthly data allowance and add-ons at no extra cost, up to 30GB.

Hope you have a great trip!