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Data is very weak

  • February 12, 2025
  • 2 replies
  • 69 views
Kieran Caveney
Community Member

Hi, I have had awful connection since moving to Wrexham. My data constantly disconnects and when it is connected it struggles to play a 360p video

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • February 12, 2025

    Perhaps the Three UK network coverage/reception in your Wrexham location isn’t the best option, ​@Kieran Caveney.

    Maybe try the OFCOM mobile coverage checker, and see coverage for all the mobile networks at your location. 

    https://checker.ofcom.org.uk/en-gb/mobile-coverage

    Forum member (non-iD).
      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • February 16, 2025

      Hello ​@Kieran Caveney 

       

      Thank you for getting in touch. 

       

      We are very sorry to hear you are experiencing issues with the service following your move. 

      Can you please confirm your handset make/model and also, if you feel comfortable doing so, your full postcode? 

       

      Alternatively, you can pop your postcode in to our coverage checker here. 

       

      Thanks, 

       

      Nat 

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