Skip to main content
Question

Data is very weak

  • February 12, 2025
  • 2 replies
  • 52 views
Kieran Caveney
Community Member

Hi, I have had awful connection since moving to Wrexham. My data constantly disconnects and when it is connected it struggles to play a 360p video

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12041 replies
    • February 12, 2025

    Perhaps the Three UK network coverage/reception in your Wrexham location isn’t the best option, ​@Kieran Caveney.

    Maybe try the OFCOM mobile coverage checker, and see coverage for all the mobile networks at your location. 

    https://checker.ofcom.org.uk/en-gb/mobile-coverage

    Forum member (non-iD)
    Daz_S
    1 person likes this
    • Daz_S
      Daz_S
    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1871 replies
    • February 16, 2025

    Hello ​@Kieran Caveney 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing issues with the service following your move. 

    Can you please confirm your handset make/model and also, if you feel comfortable doing so, your full postcode? 

     

    Alternatively, you can pop your postcode in to our coverage checker here. 

     

    Thanks, 

     

    Nat 

    Reply.


    Terms & Conditions