Having a dual sim phone I placed my iD sim and a GiffGaff sim in together. The iD sim gave one bar, the GiffGaff sim gives 4 bars.I then swapped the GiffGaff sim for my old 3 mobile sim. The results here were iD still on one bar AND the 3 sim also on one bar.THIS CAN ONLY MEAN THERE IS AN ISSUE WITH THE 3 NETWORK WHICH iD PIGGY BACKS ON!!!!So what now??I am inclined to formally complain to iD by registered letter. Asking to resolve this by allowing me to exit my contact at no cost to me. Failing this it may mean pushing this on up to either the Ombudsman or more likely to CISAS.Has anyone anyother ideas???Below is a screen shot of my phone with the iD and 3 mobile sim's in.

Coverage maps are just a guide. See the disclaimer:THREE:*Our coverage map meets Ofcom's High Confidence standard for 5G coverage. However, although these coverage results are accurate, the information is only a guide and doesn't guarantee service availability in a particular location. Coverage may vary depending on your device and whether you're indoors. We are continuously improving our network to ensure our 5G service reaches even more customers.iD Mobile:*Although we try to make these coverage results as accurate as possible, the information is only a guide. It doesn't guarantee availability in a particular location. The roll out plans are updated regularly and may change over time.---Unfortunately, poor or no signal in any one location is not a reason to exit your contract and the Ombudsman or CISAS won’t uphold your complaint. However, should you choose to make a complaint with either of the above, you must first follow iD Mobiles complaints procedure which I have linked to below.https://www.idmobile.co.uk/help-and-advice/complaints-procedure

Hi @Captin FancypantsGiffGaff use a completely different signal network to iD Mobile as we rely on Three UK, GiffGaff rely on O2, it’s very likely you’ll find instances where one works better than the other in certain locations.Please could you let us know the postcode(s) where you’re having issues with signal?Tom

DEFINITELY NETWORK AT FAULT | iD Mobile Community

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