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DEFINITELY NETWORK AT FAULT

C
Active Contributor

Having a dual sim phone I placed my iD sim and a GiffGaff sim in together.  The iD sim gave one bar, the GiffGaff sim gives 4 bars.

I then swapped the GiffGaff sim for my old 3 mobile sim. The results here were iD still on one bar AND the 3 sim also on one bar.

THIS CAN ONLY MEAN THERE IS AN ISSUE WITH THE 3 NETWORK  WHICH iD PIGGY BACKS ON!!!!

So what now??

I am inclined to formally complain to iD by registered letter. Asking to resolve this by allowing me to exit my contact at no cost to me. 

Failing this it may mean pushing this on up to either the Ombudsman or more likely to CISAS.

Has anyone anyother ideas???

Below is a screen shot of my phone with the iD and 3 mobile sim's in.

 

 

Best answer by WelshPaul

Coverage maps are just a guide. See the disclaimer:

THREE:

*Our coverage map meets Ofcom's High Confidence standard for 5G coverage. However, although these coverage results are accurate, the information is only a guide and doesn't guarantee service availability in a particular location. Coverage may vary depending on your device and whether you're indoors. We are continuously improving our network to ensure our 5G service reaches even more customers.

iD Mobile:

*Although we try to make these coverage results as accurate as possible, the information is only a guide. It doesn't guarantee availability in a particular location. The roll out plans are updated regularly and may change over time.

--- 

Unfortunately, poor or no signal in any one location is not a reason to exit your contract and the Ombudsman or CISAS won’t uphold your complaint. However, should you choose to make a complaint with either of the above, you must first follow iD Mobiles complaints procedure which I have linked to below.

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

 

 

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    7 replies

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • April 3, 2025

    Hi ​@Captin Fancypants 

     

    GiffGaff use a completely different signal network to iD Mobile as we rely on Three UK, GiffGaff rely on O2, it’s very likely you’ll find instances where one works better than the other in certain locations.

     

    Please could you let us know the postcode(s) where you’re having issues with signal?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor

    Tom.

    Yes, i get GifgGaff use the O2 network. That was to indicate the difference.  The main point is an iD sim in a dual sim phone WITH a 3 mobile sim giving identical results prove, it's not my iD sim, it's not the hand set, it's not the network settings in the hand set. It proves it's the 3 network that's at fault. And it's not our house because it's the same poor signal inside and outside.

    The post code for our area is EX4 8BZ. The service status indicator says there is noy an issue in our area.

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • April 4, 2025

    Hi ​@Captin Fancypants 

     

    Taking a look in that postcode there are some patchy spots which could be affecting you, we’d expect some unreliability here.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor

    Tom.

    Sorry you're wrong, my area is showing 

    No network issues 

    And

    Very Strong 4G network indoors and outdoors.

    There is something going on.

    Both my phone and my wife's are constantly on one bar.Its a network problem that no one is acknowledging. 

    Have you seen the number of people in the community who are having the same issues. This is simply not good enough  We are paying for a service we are not getting.

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 2828 replies
    • Answer
    • April 4, 2025

    Coverage maps are just a guide. See the disclaimer:

    THREE:

    *Our coverage map meets Ofcom's High Confidence standard for 5G coverage. However, although these coverage results are accurate, the information is only a guide and doesn't guarantee service availability in a particular location. Coverage may vary depending on your device and whether you're indoors. We are continuously improving our network to ensure our 5G service reaches even more customers.

    iD Mobile:

    *Although we try to make these coverage results as accurate as possible, the information is only a guide. It doesn't guarantee availability in a particular location. The roll out plans are updated regularly and may change over time.

    --- 

    Unfortunately, poor or no signal in any one location is not a reason to exit your contract and the Ombudsman or CISAS won’t uphold your complaint. However, should you choose to make a complaint with either of the above, you must first follow iD Mobiles complaints procedure which I have linked to below.

    https://www.idmobile.co.uk/help-and-advice/complaints-procedure

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor

    It's already in process mate the formal complaint is going off in tomorrow's post.

    As for the service checker "just a guide" stop directing people to look at it, just tell them it's usless.

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 2828 replies
    • April 5, 2025

    I don't use them and I don't direct anyone to them. I pick up a free pay-go SIM and physically check the signal of the network I intend on switching to before making a commitment.

    Yes, there is always a risk that one might have an adequate signal at the start only for things to deteriorate further down the line (faults happen), but in the 32 years of owning a cellphone, that's never happened to me (yet). 🤞🏻

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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