Dreadful mobile service

Hi @Rod Pascoe 

The coverage checker is not 100% accurate and is based on estimations, it is fit for purpose, but cannot be used as an absolute guarantee.

Please could you let us know the postcode(s) where you’re having issues?

Have you had issues in these areas since joining iD Mobile or after?

If after, when did the issues begin?

Tom

TR1 1BL is my home postcode but it’s most of Cornwall.

Tried to call my wife just now, 3 dropped calls and she couldn’t hear me at all.  Same all the time.

Only been since using ID Mobile, have another eSIM in the phone which works perfectly so it’s not the phone.

For your postcode @Rod Pascoe it states that 3G is only good outdoors

Have you checked to see if your phone is set to LTE and more importantly VoLTE?

Please feel free to read this:

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

HTH

Hi @Rod Pascoe 

I’d recommend the above from @Daz_S, please try the suggestions in that linked article.

You mention having issues since joining 6 months ago, all iD Mobile plans have the option to return early on in the returns period should you find the signal is not what you expected, was this not an option that was considered?

Tom

I’m very tech literate, spent my life in IT and owned every iPhone since the first one came out, my settings are fine and as I put in my original post the phone worked absolutely fine when I went to Portugal in August.

My other line works perfectly, it’s not the phone or any settings, it’s the network.  The phone shows either 4G or 5G most of the time but irregardless of that the signal is poor, the calls keep dropping and the data service is non-existent most of the time.

No, I’ve had a massively busy few months with ill parents and it’s not been a priority, it’s just frustrating.

I will be moving back to EE 

Daz_S wrote:

For your postcode @Rod Pascoe it states that 3G is only good outdoors

 

Have you checked to see if your phone is set to LTE and more importantly VoLTE?

Please feel free to read this:

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

 

HTH

Why are you mentioning 3G?  It’s ancient and being switched off at the end of the year?

The coverage checker says 4G in Truro is full coverage and I got an email and SMS from ID last week to say “Great news, 5G is now in your area” except it doesn't work very well either….

Hi @Rod Pascoe 

3G was mentioned as a lot of devices still rely on 3G networks for their calls, your device may be set up in a way where it’s one of them.

Being able to connect to network(s) while in Portugal does not mean the settings are absolutely correct while in the UK.

Tom

I mentioned this as you said:

Nobody can hear me most of the time on phone calls

And since Three started switching off the 3G (duly noted yours hasn’t gone totally yet) this has meant some of our phones either can’t make or receive calls or there are serious issues with the call quality.

Since this switch off started we need to ensure our phones have 4G or LTE but more importantly VoLTE enabled, via the settings, on our phones. I now understand you probably already knew this.

Also from your reply I also now know your phone is 5G capable, so at least that’s one bonus.

But sadly you’re not the first, nor the last, to have some serious headaches with signal strength/quality as I too am in the same boat.