I recently joined ID mobile but I've noticed I keep getting dropped calls at home. Initially I thought it was coz I had WiFi calling on and maybe when the WiFi signal gets weak it just drops the call but I turned that off now but I'm still getting dropped calls on 5G.
I can't find a number to call ID mobile about the issue.
Best answer by Kash M
Hi
Welcome to the Community!
Is Volte enabled on your handset?
As 3G is being disabled you’ll need to enable Volte so calls can be made over 4G.
Kash
+24Hi
Welcome to the Community!
Is Volte enabled on your handset?
As 3G is being disabled you’ll need to enable Volte so calls can be made over 4G.
Kash
+24What device are you using
+24Okay
If they’re okay, you may have an issue with the handset itself, so would be eligible for an exchange if it was within the last 30 days.
Thanks.
3G/4G/5G all excellent coverage.
The network checker says they're working in the area but that's been the same message since about a month ago.
+24If there is works in the area that will affect your calls
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