emergency calls only in the last two weeks.

Forum|Forum|1 year ago
August 28, 2025
6 replies
234 views

Phone down again all week and last week emergency calls only I've tried to report it and nothing yet I'm paying my bills and the account says I'm outstanding aswell yet I have solid proof I've paid my bill monthly. It's driving me mental I cannot make or receive calls and the line drops after 2.mins and 5 seconds. I cannot cope and they won't fix it or replace the handset or SIM card I'm at a loss I only joined this year and can't afford to pay the contract out I've not been able to use my phone at all for weeks.

Best answer by WelshPaul

iD Mobile will replace a SIM card, not the phone. Take the phone to your local Curry’s and have them check it out. They should be able to confirm if it’s working.

As for the outage, it’s a mobile phone service, so service isn’t guaranteed in any one location. The time it takes to fix the outage will depend on many factors. It could be something as serious as a vehicle crashing into the mast, or something simple such as a faulty switch. If it’s serious, the mast owner may need permission from the local council or land owner before it can be fixed.

WelshPaulAnswer

Platinum  Contributor

iD Mobile will replace a SIM card, not the phone. Take the phone to your local Curry’s and have them check it out. They should be able to confirm if it’s working.

As for the outage, it’s a mobile phone service, so service isn’t guaranteed in any one location. The time it takes to fix the outage will depend on many factors. It could be something as serious as a vehicle crashing into the mast, or something simple such as a faulty switch. If it’s serious, the mast owner may need permission from the local council or land owner before it can be fixed.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @Samii, we hope that @WelshPaul was able to help.

Please let us know if any further queries.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Jose3651

New Contributor

This is August 2026! We are still on emergency calls only for the last 2 weeks!!

What's going on?

M

Marquerita T

iD Mobile Employee

Hi @Jose3651.

Thank you for your post. I’m sorry to hear you’ve been on “emergency calls only” for the last two weeks, that’s certainly not the experience we want for you.

Could you please confirm if your SIM has been activated?

Kindly share your postcode as well, so we can check coverage and any known network issues in your area.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Jose3651

New Contributor

Good afternoon,

Yes, I got a new simcard yesterday and hot it activated through the app.

I checked again today and it's still emergency calls only! This is getting exhausting.