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Excellent 4G signal in Keswick, but no internet connection

Forum|Forum|1 year ago
June 23, 2025
10 replies
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I'm in Keswick on holiday. My pixel 9 pro has excellent 4g signal strength but no internet connection (unless on WiFi). I have plenty of data allowance left, so I must assume it's a local mast issue?

Best answer by Natalie W

Hi @Phebmuccv

Thank you for providing the details.

There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

Natalie

Tyler C

iD Mobile Employee

Hey there @Phebmuccv, sorry to hear that. What phone do you have and what’s the full postcode please?

Thanks,

Tyler

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PhebmuccvAuthor

New Contributor

I have a very new Google Pixel 9 Pro with an eSIM. The last time I noticed I was right outside a supermarket called Booths in Keswick. Their postcode is CA12 5EA

N

Natalie WAnswer

iD Mobile Employee

Hi @Phebmuccv

Thank you for providing the details.

There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

dreed65

New Contributor

I was in krakow last week , texts and phone calls working fine but no internet , exactly the same this week in palmanova , got unlimited on texts , phone and data , any help appreciated ??

Lamiya C

iD Mobile Employee

Hi @dreed65,

Thanks for getting in touch, and I’m really sorry you’re experiencing issues with your data. I understand how frustrating this must be, especially while you’re away or on holiday.

Please try the following quick steps:

UK (Keswick):

Turn Airplane Mode ON/OFF
Restart your phone
Make sure Mobile Data is ON
Reset network settings
Try switching to 4G only mode

Abroad (Krakow / Palmanova):

Ensure Data Roaming is switched ON
Restart your phone
Manually select a local network
Toggle Airplane Mode ON/OFF

General checks:

Turn off VPN or data saver settings
Make sure there are no battery restrictions affecting data

If it still doesn’t work after this, please let us know

Lamiya

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D

dreed65

New Contributor

Still not working

K

Kwanele Z

iD Mobile Employee

Hi @dreed65,

Thank you for your response, and sorry to hear you’re having trouble with your data while in Palmanova.

To help improve your connection, please try manually selecting a partner network in Spain, such as Yoigo or Movistar, in your phone’s network settings. This can often restore service when automatic connection isn’t working as expected.

You can do this by going to:
Settings > Mobile Network > Network Selection > Turn off Automatic > Select Yoigo or Movistar

Once selected, restart your device and check if data and service improve.

If you are still experiencing the same issue after this, please contact us via Live Chat here: https://www.idmobile.co.uk/live-chat or through our official social media direct messaging channels for further assistance.

Thanks.

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MarioWlk

New Contributor

Exactly the same in Croyde and Braunton.

Week without mobile internet access. Shall I contact customer service for a week refund?

M

Marquerita T

iD Mobile Employee

Hi @MarioWlk .

Thank you for your post. I am sorry for the inconvenience caused.