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Question

Excellent 4G signal in Keswick, but no internet connection


I'm in Keswick on holiday. My pixel 9 pro has excellent 4g signal strength but no internet connection (unless on WiFi). I have plenty of data allowance left, so I must assume it's a local mast issue?

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • June 24, 2025

Hey there ​@Phebmuccv, sorry to hear that. What phone do you have and what’s the full postcode please?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 3 replies
  • June 24, 2025

I have a very new Google Pixel 9 Pro with an eSIM. The last time I noticed I was right outside a supermarket called Booths in Keswick. Their postcode is CA12 5EA


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  • iD Mobile Employee
  • 2311 replies
  • June 24, 2025

Hi ​@Phebmuccv 

 

Thank you for providing the details.

 

There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

 

Natalie