Last year my wife and I bought a pixel 8 and contract each from iD mobile.
We are both experiencing very poor performance using when trying to make or receive calls using the iD mobile sim.
By far the worse is receiving calls. Quite often the phone itself rings, but when we answer the call there is just silence the other end. On a number of occasions we have waited for important phone calls and when we answered the call couldn’t speak to the person on the other end. We thought maybe it was the ‘wifi calling’ option that was the problem, but disabling that has not helped.
When trying to make calls, we have noticed a huge lag in entering the phone number and the call being connected. I’m talking 10s or more. Then when the call does connect the person on the other end can often not make out what we are saying as the call quality is so poor.
We now have a 2nd sim in our phones with another provider as it is the only way we can reliably make and receive calls with a decent quality of service. I have had to add a voicemail message to my iD mobile number asking callers to call my other number in order to make use of my phone. It’s worth pointing out that it took me 3 attempts to set my voicemail, as the first 2 had such poor call quality that I had to re-record it 3 times before the voicemail was legible.
We are now tied in to a 2 year contract paying for a service we are hardly using as well as paying for a cheap 2nd sim to make calls. Is there a problem with the phone, sim or location (BS36 area)? The alternative sim we are using has none of these problems.
Any advice would be appreciated.
