Full signal, 5g, takes ages to load anything

Could be down to congestion on the mast. 5G as we know it now relies on 4G backend infrastructure. Once three roll out 5G standalone then you will get the full benefits of proper 5G. With the VodaThree merger who knows how long this will take. You can try turning off 5G and using 4G as that may be quicker. Also check here for any outages in your area.

• How do I check for network outages in my area? F.A.Q.

Hey there ​@Laura1911, sorry to hear that.

What phone do you have and what’s your full postcode please?

How long have you had issues?

Thanks,

Tyler

Hi Tyler,

I’ve had the new phone for just over a week, it’s iPhone 15 and had issues since starting it. 

my post code is ST7 area. This isn’t just happening here, it’s everywhere I go. 
 

thanks

Laura

Hey there ​@Laura1911, sorry to hear that, what’s the full postcode so I can check it please, or other full postcodes you regularly visit also?

It could be that you’re within a weaker 5G area, so we’d like to check that if possible.

Thanks,

Tyler