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full signal but data and calls arent working

  • October 15, 2024
  • 1 reply
  • 35 views

  • Community Member

Hey! 
 

pretty much as described above but only in certain locations. My sim is an e-sim and it shows as having full 4G coverage (4 bars of cellular coverage too) when at work but for some reason I’m unable to use any data, send or receive sms, or make or receive any calls. I work in a city centre with good coverage too and there’s no reported issues on the coverage checker. 
this has been going on for a number of weeks. 
 

any suggestions would be greatly appreciated :)

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • October 19, 2024

Hey there @mdgl, we're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Have you also tried some of the troubleshooting methods below?

 

https://community.idmobile.co.uk/troubleshooting-177

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler