full signal but mobile data not working

If your calls and SMS text messages are working, perhaps MOBILE DATA is turned OFF on the handset, @Nuh321.

Otherwise, maybe take the handset with your iD SIM to your nearest Currys store, go to the in-store iD kiosk and ask the advisers to help.

🍀

I am having the exact same problem. Had my new Samsung S24  3 weeks, am sure data was working at first. I have just been away to Germany and Netherlands, no data at all. I have checked settings and data roaming enabled. Just got back and still mobile data isn't working, I can only connect to WiFi. 

Might try the popping into Curry's suggestion  if can't resolve here.

Hey there @Nuh321, welcome to Community!

What’s the full postcode you’re having issues in, and what phone do you have?

Have you tried resetting network settings?

Thanks,

Tyler

Hey there @Karenh13, sorry to hear that.

If you’ve come back from abroad, and data isn’t working, then I’d recommend trying a replacement SIM card. You can get a physical SIM replacement from any Currys store, and activate it here:

https://my.idmobile.co.uk/activate-sim-outside

Or, you can contact our live-chat to have one delivered via post, or an eSIM via email:

https://www.idmobile.co.uk/live-chat

Of course, @Nuh321, you’d be welcome to try the above also if you would like to.

Thanks,

Tyler

Hi Tyler,

My phone is Google Pixel 8 Pro.

And my postcode is NE29 8PD.

Yes, I've tried everything, resetting network settings, restart phone, re insert SIM, put on aeroplane mode and take it off.

The phone recognises the SIM because it shows iD with 4 bars, but then it says no connection.

Hi Tyler,

Thank you for the advice. :)

Here's the latest: I've put my iD SIM in 2 different handsets (1 x Samsung and 1 x Huawei) and you won't believe it, it's worked perfectly well in both phones! Calls, mobile data and texts all work. 

So I realised that the issue is not with the SIM card because it's working in other handsets. 

That made me realise that the Google pixel 8 Pro does not accept the iD network connect. Hence why it will only allow WiFi calling but will not allow any regular calls or mobile data to be used. 

I looked at previous feedback online and another individual also had the same problem: the iD SIM was not compatible in a Google Pixel 8 Pro. 

If you can take a look at this that would be brilliant :)

You could ask iD for an e-sim instead, as this would have a better chance of working imho.

From the research I did several months ago for an old neighbour, it looks like the GP 8 Pro uses a different type of sim, known as a class C.

For those interested sim’s are either class A (operating at 5v), class B (3v) and class C (1.8v)

This could well explain why @Nuh321 observed the original sim from iD working in the other 2 brands of phones.

HTH

Hi Daz_S!

Thank you for your advice. Can you give me more information about this e-SIM you mentioned.... Sorry for my ignorance! I'm not very technical. Do you think it will work on my Google 8 pro? And how does it work if it's not a physical SIM?

Thank you 😊:)

Grab a drink of your choice, put your favorite music on via some headphones and have a read:

• What is an eSIM? F.A.Q.

• How do I get a replacement SIM or eSIM? F.A.Q.

• How do I activate my new SIM or eSIM? F.A.Q.

Not sure if you need this one…

• How do I set up a PIN for my SIM or eSIM? F.A.Q.

Hope these helped?

(and sorry to give you something to read rather than watching the pop, bangs and flashy lights outside lol)

edit. Yes I was able to sort an e-sim out for our friend and in that case (and I don’t want to build your hopes up) it only went and blooming worked!!

Haha 😅 

Well I'll take your word for it and I'll try an e SIM because I don't want to change my phone. 

I'll let you know if it works 👍 :)

Please do 🙂

And I really do hope this sorts it for you 🤞

Hi @Nuh321 

It may still be worth trying a replacement SIM in this case, the Pixel 8 Pro is a device that should absolutely work with an iD Mobile SIM card, provided the device is unlocked, UK model etc.

Tom

Hi Tom,

Thank you for your advice. 

Yeah I tried an email but that didn't work so I've ordered a replacement (physical) SIM to see if that works.

I'm also going to check my handset because I was 99% sure it was unlocked so I'll going to confirm that as well. 

Thank you :)

Hey there @Nuh321, no problem at all, we hope that helps!

Please keep us updated if needed.

Thanks,

Tyler