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Full signal but no internet,

  • 12 August 2024
  • 1 reply
  • 23 views

Frank Barratt
Community Member

I am using a sim in my MiFi with unlimited data but struggling to get any data? What am I doing wrong?

Best answer by Tyler

Hey there @Frank Barratt, welcome to Community!

 

Sorry to hear that. Please note, we only officially support the usage of our SIM cards in the supported handsets on our website. 

 

Anything outside of those may or may not work, but we can’t say for sure as we don’t officially support it.

 

If it won’t work, it may just be that the SIM won’t work in the device I’m afraid.

 

General troubleshooting such as removing the SIM card etc may help and re-entering it, but we can’t say for sure I’m afraid.

 

Thanks,

Tyler

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1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • Answer
  • August 16, 2024

Hey there @Frank Barratt, welcome to Community!

 

Sorry to hear that. Please note, we only officially support the usage of our SIM cards in the supported handsets on our website. 

 

Anything outside of those may or may not work, but we can’t say for sure as we don’t officially support it.

 

If it won’t work, it may just be that the SIM won’t work in the device I’m afraid.

 

General troubleshooting such as removing the SIM card etc may help and re-entering it, but we can’t say for sure I’m afraid.

 

Thanks,

Tyler