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GoPro 2FA SMS are not getting through

  • 2 September 2024
  • 5 replies
  • 63 views

Are SMS codes from GoPro being blocked? I can received SMS OTP from other places perfectly fine, but GoPro 2FA codes are not being received. This is the same if I have RCS on or off.

Best answer by Kash

Hi @benlidgey,

Welcome to the Community!

It seems like an issue on GoPro’s side if other OTP’s are working.

I would advise contacting GoPro to make sure that your number is correct on their end.

 

Kash

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5 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • Answer
  • September 5, 2024

Hi @benlidgey,

Welcome to the Community!

It seems like an issue on GoPro’s side if other OTP’s are working.

I would advise contacting GoPro to make sure that your number is correct on their end.

 

Kash


  • Author
  • Active Contributor
  • 5 replies
  • September 5, 2024

I eventually got through to GoPro customer services (their hours are Pacific time only). The phone number is correct so it looks like an issue with their SMS services. There was no information on what it is or if they were going to address it.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • September 9, 2024

Hey there @benlidgey, we really hope they can resolve it with yourself.

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 5 replies
  • October 29, 2024

The only resolution was to disable 2FA :-(


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • October 30, 2024

Hey there @benlidgey, we’re sorry to hear that.

 

Has this now been resolved however, despite now not being able to use 2FA?

 

Thanks,

Tyler