Hi there,
Looking for help, I checked coverage in my area before purchasing but every single call I make no one can hear me talk. Can someone from ID please assist? Not quite sure how to get help as I don't have Facebook or X to message directly. This issue is not only in my home it's literally every call I make!
If someone could drop me a message to discuss that would be great.
Hi there
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please let us know. Or contact our live-chat:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
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