Had no signal at all for a week, the status tracker says there is a problem in my area but cannot get clear answers from the chat agents on what is going on with it. One told me it would be fixed yesterday and it isn’t, now are telling me there is no known fix date even though it was “planned maintenance”, if planned surely comms should have gone out to tell people - surely unacceptable and the differing stories makes me feel like they are made up/stock answers just to push people away.

I’ve also travelled to other areas of country to places that allegedly have signal and still couldn’t get any signal despite resetting network settings etc and trying other troubleshooting options

Has anyone else experiences this and what was the solution if you got one?

Thanks