Active Contributor

Had ZERO data when visiting Oxford

Forum|Forum|2 years ago
August 18, 2024
13 replies
524 views

My signal was showing 4G 2-3 bars all day, and according to iD mobile’s coverage map Oxford is fine for 4G and even 5G. Yet I visited there last week with my wife (also on iD mobile) and neither of us could access anything via the internet (data calls, Google maps, internet browsing, YouTube etc). We had no problems calling each other with normal calls.

This is a pretty big red flag. Any reason why this may be the case and anything we can do about it?

Tom

iD Mobile Employee

Hi @DWEB

Sorry to hear this, please could you provide the postcode(s) where you’re having issues?

Tom

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DWEBAuthor

Active Contributor

Hi, it was actually across ALL of central Oxford. We parked at OX1 1TS, but the problem extended to all the surrounding area, so the entire OX1 area.

Tom

iD Mobile Employee

Hi @DWEB

I’m seeing nothing in the area of OX1 1TS to suggest issues, 5G would be quite weak here so we’d recommend switching manually to 4G.

Are you still having issues here?

The issue is just with data, not calls and texts, correct?

Are you sure mobile data is enabled on your device?

Tom

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DWEBAuthor

Active Contributor

Yeah, according to the map there should have been no issues, but both my wife and I had zero connection. As you said, calling was fine; we only had problems accessing data.

Yes, mobile data is always enabled on our devices.

Funny enough we had exactly the same issue today in the Swindon Outlet Mall (post code: SN2 2DY). The only way we could access the internet was to connect to the Mall’s WiFi.

Any suggestions?

Kash M

iD Mobile Employee

Hi @DWEB,

Did coverage improve as 4G only?

At Swindon Outlet I can see the below:

There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

Kash

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L

lonesheep

Active Contributor

I’ve unfortunately been with ID mobile for nearly a year.

the mobile data coverage is poor and seems to be very patchy. I’ve lost signal in Swindon, Oxford, Bristol, Cardiff and central London. Unable to use maps, browse internet, send mails….order food in restaurants used apps.

I’ve never had a response from iD, seems once you’re in a contact they are happy as your trapped! I’ve had to buy a mifi dongle which I use a Voxi SIM on for emergencies.

can’t wait to leave iD and I’ve convinced colleagues to avoid them once I demonstrate the issues I have on work trips! The lack of support or acknowledgement from iD over this issue is at best disappointing.

G

Garraf84

New Contributor

We were in Oxford last weekend and had exactly the same problems. Coverage map showed excellent coverage but I couldn’t access anything all weekend - had to jump from WiFi hotspot to hotspot otherwise couldn’t do anything. Calls were ok but zero data/messaging.

I’ve only been with ID for a few months and am so disappointed with the data coverage. Came from Smarty who also use the Three network and genuinely never had a problem! My whole area is meant to be excellent and I struggle pretty much anywhere in the local area. Terrible and is clearly related to ID mobile.