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has anyone else just lost all signal?

  • January 23, 2025
  • 3 replies
  • 165 views
N
Community Member

I just missed an important call that would've got me some new work because my phone's signal is non-existent and now I've missed that chance! I've had a look on an app that detects when network companies are having issues and there has been a huge spike for ID mobile, I don't know if they've been hacked or what but It's a major inconvenience and if it's not sorted soon I'll need to switch providers.

    3 replies

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    Helpful
 Contributor
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    • Fastlane
    • Helpful
 Contributor
    • 11 replies
    • January 23, 2025

     Hi. Thanks for getting in touch. There’s currently an issue affecting ID mobile customers alongside 3UK customers. I understand this is frustrating but there’s not much that can be done. Here’s a page to keep updated on any future progress. 

     

     

    Sorry for the inconvenience. 

    Network status checker: https://www.idmobile.co.uk/help-and-advice/coverage If you've found my response helpful, please mark it as resolved
    A
    Helpful
 Contributor
    • ashep99
    • Helpful
 Contributor
    • 56 replies
    • January 23, 2025

     

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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1888 replies
    • January 24, 2025

    Hi ​@Nick Hillwood 

     

    Thank you for getting in touch with us here on the community. 

     

    We're aware of a network wide issue affecting services, unfortunately we do not have a time frame of when this will be resolved.

    We apologise for any inconvenience caused and want to assure you this is high priority and our team are working hard to get this repaired as quickly as possible.

     

    All updates are available to view here.

     

    Thanks, 

     

    Nat 

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