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Question

HeLP

L
Community Member

I have just came to ID from o2 

 

my signal is constantly cutting out when online using data

 

also I am not receiving certain calls very frustrating

and struggling to make calls also with the other persons phone ringing but nothing happening at my end

 

HELP 

 

How do I speak to someone from ID

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12039 replies
    • February 7, 2025
    Lauradonohoe wrote:

    I have just came to ID from o2 
    ...

    my signal is constantly cutting out when online using data
    ...

    HELP 

    How do I speak to someone from ID

    This community article might help you get in-touch with iD, ​@Lauradonohoe. 

    Just to say, iD Mobile use Three UK as their network partner - sounds like O2’s mobile network might be better for you.  

    Forum member (non-iD)
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 11, 2025

    Hi ​@Lauradonohoe 

     

    Thank you for getting in touch with us here on the community.

     

    We are very sorry to hear of the issues you are facing with the service. 

    Can you please confirm if this is happening in any particular area or all over? 

    Also, what is your handset make/model? 

     

    Thanks, 

     

    Nat 

    Reply.


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