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Question

Help with 2G (GSM) services - where?

  • April 4, 2026
  • 0 replies
  • 6 views
8
New Contributor

The description for this section says “Got a question about network coverage, 3G, 4G, 5G or Wi-Fi calling? Ask it here!” However, where can we ask about 2G (GSM) issues? Since the 3G network was switched off, towards the end of last year, I have been totally unable to use voice calling on my mobile number. In my case, voice calls are the most-important part of the service I’m paying iD for - SMS (also a basic 2G service) and mobile data are a bonus but it’s the voice calls I really need and they’re broken at present.

 

However, despite Three merging with Vodaphone (meaning that iD should, in theory at least, now have access to a 2G network, which Three never had but Vodaphone does) the iD mobile support FAQ webpages seem to have no mention of 2G / GSM. Do iD have any plans to update their website to reflect this?

Owethu M
iD Mobile Employee
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  • Owethu M
  • iD Mobile Employee
  • April 4, 2026

Hi ​@8EST Cymru,
 

Thank you for your question and for taking the time to explain your situation. We completely understand how important voice calls are, and we apologise for the frustration caused by the unavailability of 2G services.

 

While 2G (GSM) technology still exists, many networks in the UK including Three have begun phasing out 2G and 3G in certain areas to prioritise 4G and 5G services. Some operators, such as Vodafone, continue to maintain 2G coverage in limited areas, primarily to support older devices or IoT applications.

 

For iD Mobile specifically, 2G is not available, and all voice calls are carried over 4G (VoLTE) or 5G networks. We appreciate that this may be inconvenient if your device or location does not fully support these technologies.

 

We are always looking for ways to improve our information and guidance, and we will pass your feedback on regarding updating the website to clarify which services are currently supported.

 

In the meantime, if you continue to experience issues with voice calls, we recommend:

  • Ensuring your device supports VoLTE
  • Checking that 4G is enabled in your mobile settings
  • Restarting your device to refresh network connectivity

We apologise again for the inconvenience and appreciate your understanding.


Owethu

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