Hi @mack69 

Do you mean that your laptop cannot connect to your phone’s hotspot?

What about other devices?

Tom

I'm.the same. When I do actually have a network connection and I try to hospital to my laptop, just tells me connected, no Internet.

Dreadful network. 

Hi @Doogstar 

Thanks for posting.  

We are sorry to hear you are also experiencing issues whilst attempting to use your phone as a hotspot. 

If you're having trouble connecting your computer to your phone's hotspot, try changing your hotspot settings and switch the Access Point Band from 2.4 GHz to 5 GHz or vice versa.

Please let us know if this helps.

Thanks, 

Nat 

Hotspot works on laptop but only if I change security to off (No Password)

Hi @mack69 

Okay, how are other devices with connecting to the hotspot?

Tom

I had the same issue and reached out to Customer Service on Live Chat. We tried many options including reseting the mobile network and tethering via bluetooth. The agent requested that I go to the nearest Currys shop for help.

Not giving up, I started fiddling with the settings. I changed my security settings from WPA3-Personal to WPA2/WPA3-Personal on my Google Pixel 8 phone. Now I’ve been able to tether from my ID mobile phone to my laptop. Hope this works for others with the same issue.